Last updated: [1 January 2026]
Welcome to Qesya Personal Shopper (Qesya PS). By accessing and using our website and services, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. General Overview
Qesya PS is a personal shopper service specializing in fashion and clothing. We assist customers in sourcing, purchasing, and delivering selected items based on individual preferences.
2. Eligibility
By using our services, you confirm that:
- You are at least 18 years old, or
- You are using the service under the supervision of a legal guardian
3. Services
Our services include:
- Personal shopping assistance
- Product sourcing based on customer requests
- Purchase and delivery handling
We strive to provide accurate recommendations, but availability, sizing, and final product condition depend on third-party sellers or brands.
4. Orders & Payments
- All orders must be confirmed through our official platform or WhatsApp
- Prices may include product cost, and shipping fee
- Full payment or deposit may be required before purchase
- Orders will only be processed after payment confirmation
5. Pricing & Currency
- All prices are displayed in Ringgit Malaysia (RM) unless stated otherwise
- Exchange rates (if applicable) may vary and are subject to change without prior notice
6. Cancellation & Refund Policy
- Orders cannot be canceled once the item has been purchased
- Refunds are only applicable if:
- The item is unavailable after payment, or
- There is an error caused by our service
- We are not responsible for change of mind after purchase
7. Returns & Exchanges
- Returns or exchanges depend on the original store or brand policy
- Qesya PS does not guarantee that all items are eligible for return
- Additional costs (shipping, taxes, etc.) will be borne by the customer
8. Product Disclaimer
- We do not manufacture products; all items are sourced from third-party sellers
- We are not responsible for:
- Differences in color due to lighting or screen display
- Minor defects from manufacturers
- Size discrepancies
9. Shipping & Delivery
- Delivery times are estimates and may vary
- Delays may occur due to customs, logistics, or external factors beyond our control
- Customers are responsible for providing accurate shipping information
10. Limitation of Liability
Qesya PS shall not be liable for:
- Indirect or consequential damages
- Losses caused by delays, third-party errors, or force majeure events
11. Intellectual Property
All content on this website, including branding, logos, and visuals, belongs to Qesya PS and may not be used without permission.
12. Privacy
Your use of our services is also governed by our Privacy Policy.
13. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective upon posting on the website.
14. Contact Information
If you have any question regarding these Terms & Conditions, please contact us:
- Email: qesyaps@gmail.com
- WhatsApp: +60 11-2426 1431
By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.